Privacy Policy

At Send With Love, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Collection of Personal Information

When you visit our website or place an order, we may collect personal information including, but not limited to:

  • Full name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party providers)

  • Order details and purchase history

  • Any messages or custom notes you provide with your order

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you regarding your order or enquiries

  • Provide delivery updates and customer support

  • Improve our products, services, and website experience

  • Send promotional communications (only if you have opted in)

  • Meet our legal and regulatory obligations

3. Payment Information

All payments are processed securely through trusted third-party payment gateways. Send With Love does not store or have access to your full credit or debit card details.

4. Sharing of Personal Information

We may share your personal information with trusted third parties only where necessary to operate our business, including:

  • Delivery partners and couriers

  • Payment processors

  • Website hosting and e-commerce platforms

  • Marketing service providers (where consent has been given)

We do not sell, rent, or trade your personal information to third parties.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience. You may choose to disable cookies through your browser settings; however, this may affect website performance.

6. Storage & Security of Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, or disclosure. Personal information is stored securely and retained only for as long as necessary to fulfill its purpose or meet legal requirements.

7. Accessing & Updating Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. Requests can be made by contacting us via our website.

8. Marketing Communications

If you opt in to receive marketing communications, you may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. Send With Love is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

Send With Love reserves the right to update or amend this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via our website contact form.